Frequently Asked Questions

We are located at the junction of A1075 behind the Railway Tavern on the Yaxham Road opposite Homebase. Please see our contact us page for a zoomable map.


Monday – Friday: 8:00am – 5:30pm
Saturday: 8:00am – 12:30pm & 6:30pm – 7:00pm
Sunday: 9:00am – 9:30am


Yes. We have a large car park that customers are welcome to leave their vehicles in. Just turn left before the trees.

 


Drivers must be 21 or over and have held a full driving licence for the past 2 years.


We only take deposits for minibus hire which is 50% of the hire charge and this amount is non-refundable in the event of cancellation.


No. Sorry, drivers must be over 25 to drive a minibus and have category D1 on their licence.

 


Unfortunately, Our Insurance company will only allow us to insure up to 75 years of age.


Yes you can with the exception of some EU countries. Please contact the office for further information on price and requirements.

 


All WW’s vehicles are members of the National Transport Breakdown Services Ltd who are on call 24 hours a day to assist you. Simply ring the number displayed in your hire vehicle.


WW’s policy on fuel is like for like; e.g. collect with a ½ tank – return with a ½ tank etc.


Yes, (subject to availability) We can also supply blankets, ties/ropes, piano wheels and ratchet straps to help with your removal requirements.

 


From 1st July 2007, it has been against the law to smoke in virtually all enclosed public places, workplaces and public and work vehicles. There will be very few exemptions from the law. To comply with this new legislation WW have no smoking signs on the premises and in all our vehicles and ask all hirers to sign a No smoking disclaimer prior to taking the vehicle.


Most people choose a Transit Luton. It also has the added benefit of an electric tail lift to assist
with heavier items of furniture.

 


Yes. You may collect your vehicle between 5:00pm and 6:00pm the night before subject to availability and return any time up to midnight on the final day of your hire.

 


Only if you can provide us with your Driver number from your licence for the DVLA to verify.

 


No. We need to see the driver with their licence every time you hire from us please.
Additionally, drivers also need to bring an 8 digit check code obtainable from the DVLA at www.gov.uk/view-driving-licence
which now replaces the paper counterpart of your licence. Please still bring the photocard licence with you.

 


No, sorry we must see every individual driver in person with their licence.


Yes, we have Ford Fiesta’s and Ford Mondeo’s for hire, both diesel and petrol engines. Please note that all our cars are manual.